HR CSR (3)Apply Now
Location: Framingham, Massachusetts 01701
Employment Type: Contract
Job Description
Contract Length: 3 months; remote position
Job Summary: This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.
Responsibilities:
Requirements:
Job Summary: This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.
Responsibilities:
- Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
- Document summary details of calls and processing in case management system (Service Now).
- Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
- Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
- Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.
Requirements:
- High School Diploma or equivalent experience, Bachelors preferred
- 1-2 years of related experience
- Exceptional customer service and follow-through skills
- Ability to maintain confidentiality and apply privacy requirements.
- Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
- Knowledge of HR policies, procedures, and systems
Contact
Brian Potts
Senior Recruiter
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