Customer Renewals Representative (2)Apply Now
Location: Lowell, Massachusetts 01851
Employment Type: Contract
Job Description
Contract Length: 6+ months; remote position
Job Summary: This person will be responsible for proactively working with customers to ensure they successfully use the company's products and achieve the highest possible renewal rates and revenue retention.
Responsibilities:
Requirements:
Job Summary: This person will be responsible for proactively working with customers to ensure they successfully use the company's products and achieve the highest possible renewal rates and revenue retention.
Responsibilities:
- Eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account.
- Manage and negotiate all existing renewal contracts for the assigned territory of customer accounts. This includes executing new renewal contracts for signature by the client and focusing on long-term, multiyear renewals.
- Utilize a renewal approach and contract structure that is built to encompass long-term needs and incorporate anticipated changes in organizational strategy.
- Ensure their customers' success by coordinating internal resources across departments, presenting the best customer experience possible, and solidifying future growth of their accounts.
Requirements:
- At least 3 years of professional work experience in a customer renewal environment; Bachelor’s degree preferred
- Experience with MS Excel
- Experience with Salesforce
- Proven negotiation skills with customers
Contact
Austin Tierno
Recruiter
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