e-Commerce SpecialistApply Now
Location: Hopkinton, Massachusetts
Employment Type: Contract
Job Description
Contract Length: 6 months
Job Summary: This person will facilitate the migration of customers who buy eCommerce products offline to the Web buying channel.
Responsibilities:
Job Summary: This person will facilitate the migration of customers who buy eCommerce products offline to the Web buying channel.
Responsibilities:
- Organizing customer lists for email campaign oureach
- Tracking, following up and closing out customer questions that support the offfline to online buying channel migration including partnering with Sales to ensure that customer discounts and pricing are consistent for offline and online buying channels and working with pricing and customer care teams to ensure the customer pricing is made available online
- Acting as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of issues, tasks, requests, or updates
- SFDC commerce
- SFDC Case Management
- Jira
- 2+ years' experience with SAP ERP transactions (must be able to check customer master setup, simulate an order to check customer pricing, check customer deal)
- Experience with customer service
Contact
Ovrille Gonsalves
Director of Recruiting & Training
Ovrille is responsible for full lifecycle recruiting for JVT’s clients across several industry verticals. He supports the Contract Recruiting team, and specializes in identifying temp (contractual) and temp-to-perm resources for JVT’s clients.
Back to Jobs Email to a Friend Apply Now